{"id":97292,"date":"2022-01-26T20:17:06","date_gmt":"2022-01-26T16:17:06","guid":{"rendered":"https:\/\/forbes.ge\/transphormatsiis-sami-dzala-act\/"},"modified":"2022-01-27T07:33:21","modified_gmt":"2022-01-27T03:33:21","slug":"transphormatsiis-sami-dzala-act","status":"publish","type":"post","link":"https:\/\/dev.forbes.ge\/en\/transphormatsiis-sami-dzala-act\/","title":{"rendered":"The Three Forces of Transformation | ACT"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The research and consulting firm ACT is going through a crucial phase of major transformation. The company has already set the standard for the research industry in Georgia and now aims to conquer management consulting. ACT is successful with their clients because they enable them to make the leap from a good to a great enterprise with the help of the company\u2019s unique model. Forbes was interested to learn about the company\u2019s philosophy, what stages of development it went through, how it arrived at the concept of balance, and how power is distributed within the organization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We are used to the idea that exceptional leaders are few and far between. When asked to imagine an outstanding business leader, typically we think of someone who drives a company\u2019s progress on their own \u2013they alone envisage the company\u2019s future and strive towards achieving that goal, of course, whilst also being collaborative and viewing success as a common challenge. The new reality that we find ourselves in has shown us that this type of leader is no longer enough. Following on the heels of challenges allows a company to stay afloat, but those who wish to fly high require something more than just one good leader \u2013 in fact, it is three exceptionally good leaders that they need.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Company founder and lead visionary Tinatin Rukhadze have spent several years thinking about the balance between three forces. Having assumed leadership of the company nineteen years ago and having presided over each stage of its development, she was certain that she could offer more than the standard management model. That is how the idea of transforming ACT and establishing a new business model was born, nurtured for years, and finally realized in 2021.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201eFor nine years, starting in 2002, ACT grew extremely fast. Then came a period of slow growth in 2013-2018. For me, stagnation means regression. I, therefore, saw the need for transformation. It was also important for us to decide what the customers valued most. We had the data and the insight, but nothing to bridge data with a business solution. We decided to offer tangible support to our clients and help them put their knowledge-based solutions into practice,\u201c says Tinatin Rukhadze.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The company has gone through three major stages of development to get to where it is today:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>The first stage was \u201erapid progress.\u201c<\/strong> During the difficult 1990s in Georgia, the research startup had a clear ambition to not only establish itself in the business world but also to create public trust in the research industry and demonstrate its importance to the business. Indeed, ACT gradually developed all areas that are important to this field and gained the image of a trustworthy partner in the region. On the one hand, the company began working on corporate social responsibility, establishing relationships with international donors who wanted to help improve the social environment and develop a sustainable economy in Georgia. On the other hand, ACT became a new voice in Georgian business; quickly taking on the role of the market leader and industry expert.<\/span><\/p>\n<figure id=\"attachment_91783\" aria-describedby=\"caption-attachment-91783\" style=\"width: 1179px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-91783 size-full\" src=\"https:\/\/forbes.ge\/wp-content\/uploads\/2021\/11\/N114-NOV21-ALL-PAGES-86.jpg\" alt=\"\" width=\"1179\" height=\"1764\" srcset=\"https:\/\/dev.forbes.ge\/wp-content\/uploads\/2021\/11\/N114-NOV21-ALL-PAGES-86.jpg 1179w, https:\/\/dev.forbes.ge\/wp-content\/uploads\/2021\/11\/N114-NOV21-ALL-PAGES-86-201x300.jpg 201w\" sizes=\"(max-width: 1179px) 100vw, 1179px\" \/><figcaption id=\"caption-attachment-91783\" class=\"wp-caption-text\">Tinatin Rukhadze<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">At this stage of development, the company was headed by Tinatin Rukhadze, who had the necessary boldness to lead a startup, as well as the ability to anticipate and assess the industry\u2019s potential.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201eIt was difficult to establish research as a necessary condition for business development or to encourage local companies to be proactive and believe in the necessity of research. It took a lot of effort to gain these companies\u2019 trust and to get them to acknowledge that any information obtained and processed in Georgia would be as valuable to them as information provided by international firms,\u201c Tinatin recalls.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>The second stage of development was \u201egrowth.\u201c<\/strong> These were the years during which the company accumulated experience in specific areas of expertise and strengthened its leadership. Parallel to attaining the status of the local market leader, ACT had the ambition to expand internationally, which created the need for a management team and diversity of expertise. Company co-founder Rusudan Telia assumed leadership and implemented a trajectory of success that allowed ACT to develop into a fast-growing and ambitious company. At various times since the founding of the company, she has held the positions of the Head of Analytics, Director of Operations and Head of Social Research. However, she has consistently prioritized organizational culture, people and their development throughout her time at the firm.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The new head of ACT initiated the process of decentralizing the company\u2019s structure and strengthened mid-level management. Caring and motivating people is a skill that comes naturally to Rusudan Telia. She realized some time ago that \u201ecreating and maintaining team spirit is one of the most decisive factors in achieving the best results.\u201c Today she is leading and strengthening the company\u2019s organizational culture.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201eThe new vision helped us understand what kind of organizational culture and leadership was needed for our company. Growth and globalization can only be achieved by strengthening team leadership, being flexible, decentralizing management and implementing innovative thinking and approaches. That is why we added creativity to our list of fundamental values, which also includes love, support, effectiveness, and continuous development. It is only possible to create something new and adapt yourself to a rapidly changing environment through creative thinking,\u201c states Rusudan Telia.<\/span><\/p>\n<figure id=\"attachment_91787\" aria-describedby=\"caption-attachment-91787\" style=\"width: 1170px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-91787 size-full\" src=\"https:\/\/forbes.ge\/wp-content\/uploads\/2021\/11\/N114-NOV21-ALL-PAGES-87.jpg\" alt=\"\" width=\"1170\" height=\"1755\" srcset=\"https:\/\/dev.forbes.ge\/wp-content\/uploads\/2021\/11\/N114-NOV21-ALL-PAGES-87.jpg 1170w, https:\/\/dev.forbes.ge\/wp-content\/uploads\/2021\/11\/N114-NOV21-ALL-PAGES-87-200x300.jpg 200w\" sizes=\"(max-width: 1170px) 100vw, 1170px\" \/><figcaption id=\"caption-attachment-91787\" class=\"wp-caption-text\">Rusudan Telia<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\"><strong>The third stage was \u201eequilibrium.\u201c<\/strong> A phase dedicated to achieving and maintaining a balance of forces. Nineteen years of experience was molded into a specific action model that ensures that measurable results meet the company\u2019s vision. This is how ACT achieves memorable success and translates it into the public good. The vision, the implementation and the corporate culture form a triangle through which the company serves the aforementioned ideals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The company began taking active steps towards achieving its great transformation one year ago. To ensure that the new reality became the norm for ACT, the initial changes were implemented internally.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The current CEO of ACT is someone who embodies the company\u2019s history and serves as an example of how success can be achieved one step at a time. Natalia Kvitsinashvili joined the firm eighteen years ago and witnessed all crucial decisions as well as every stage of the company\u2019s development. Apart from growing professionally, she also became a partner in the firm in 2010. Under her leadership, ACT developed the image of a reliable and valuable player in the competitive research market, often presenting itself as the only viable option in this field. Natalia has a long history of producing results. She knows exactly how to plan and implement each step to quickly move the company towards its main goal, and how to facilitate people\u2019s involvement in the relevant processes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201eWe are now at the stage where the vision has been formed, we know exactly where we are going and what are the results we want to achieve. The boldest dreams come true when transformed into prioritized tasks and when resources are adequately assessed. In today\u2019s world of volatility, uncertainty, complexity and ambiguity, the best results are the ones that can be achieved quickly. Therefore, it is important to create digital systems that are simple, flexible, and capable of delivering complex analysis,\u201c says Natalia Kvitsinashvili.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The transformation has unified the three stages of the company\u2019s development. Today, ACT is led by its former CEOs Tinatin Rukhadze and Rusudan Shelia, and their successor Natalia Kvitsinashvili.<\/span><\/p>\n<figure id=\"attachment_91781\" aria-describedby=\"caption-attachment-91781\" style=\"width: 1165px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-91781 size-full\" src=\"https:\/\/forbes.ge\/wp-content\/uploads\/2021\/11\/N114-NOV21-ALL-PAGES-88.jpg\" alt=\"\" width=\"1165\" height=\"1755\" srcset=\"https:\/\/dev.forbes.ge\/wp-content\/uploads\/2021\/11\/N114-NOV21-ALL-PAGES-88.jpg 1165w, https:\/\/dev.forbes.ge\/wp-content\/uploads\/2021\/11\/N114-NOV21-ALL-PAGES-88-199x300.jpg 199w, https:\/\/dev.forbes.ge\/wp-content\/uploads\/2021\/11\/N114-NOV21-ALL-PAGES-88-680x1024.jpg 680w, https:\/\/dev.forbes.ge\/wp-content\/uploads\/2021\/11\/N114-NOV21-ALL-PAGES-88-768x1157.jpg 768w, https:\/\/dev.forbes.ge\/wp-content\/uploads\/2021\/11\/N114-NOV21-ALL-PAGES-88-1020x1536.jpg 1020w, https:\/\/dev.forbes.ge\/wp-content\/uploads\/2021\/11\/N114-NOV21-ALL-PAGES-88-370x557.jpg 370w, https:\/\/dev.forbes.ge\/wp-content\/uploads\/2021\/11\/N114-NOV21-ALL-PAGES-88-600x904.jpg 600w\" sizes=\"(max-width: 1165px) 100vw, 1165px\" \/><figcaption id=\"caption-attachment-91781\" class=\"wp-caption-text\">Natalia Kvitsinashvili<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">The three roles and the perspectives of the three managers are reflected in ACT\u2019s business model and approach to work. The company devised a unique model of transformation and management called \u201eThe Power of Three\u201c (PWR3), which it first tested in house. According to the ACT philosophy, the three main forces driving a company\u2019s development and success are vision, culture, and execution. The model encourages a company\u2019s leadership team to constantly think and make decisions in these three dimensions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The creators of this model believe that the best results can only be achieved through decisions that:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Serve the company\u2019s vision and main goals;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are consistent with the company\u2019s values and take employee interests into account;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Can be implemented with the company\u2019s actual resources.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">PWR3 is not only a model of transformation but also an effective management tool, which allows a company\u2019s leadership team to make consistent and effective decisions as well as ensure sustainable development. The ACT model is unique because it attaches equal weight to organizational culture, vision, and execution. Accordingly, the proposed approaches focus equally on all three domains in the process of organizational transformation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201eIn the example of our company, this means that all-important decisions are considered from all three angles. This is not a straightforward process. In some cases, it involves compromise and lengthy work to make the right choice. However, sustainable long-term results are the main appeal of our model.\u201d The three forces of management at ACT are convinced that decisions which have been evaluated from all angles are valuable and will achieve the best results.<\/span><\/p>\n<blockquote>\n<p style=\"text-align: right;\">\u201eWE ARE NOT HEROES TRYING TO SAVE BUSINESSES. FOR US, BUSINESSES ARE THE HEROES: IMPROVING THE WORKING CONDITIONS OF EMPLOYEES, AND PLAYING THEIR PART IN CREATING A BETTER COUNTRY. WE ARE HERE TO HELP BUSINESSES ACHIEVE THESE GOALS.\u201c<\/p>\n<\/blockquote>\n<p><span style=\"font-weight: 400;\">As a result of the transformation, ACT has also set a new vision for growth. The company\u2019s clients are future leaders who are trying every day to change themselves and the world for the better. By creating better products or services that meet people\u2019s needs, fight poverty, ensure social equality as well as freedom, and offer people better choices. The company sees its mission as empowering these beneficial changes, where data is only necessary to create a complete picture. For that reason, ACT is no longer just a research company \u2013 it is positioning itself as both a research and consulting firm.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ACT does not view consulting from a consultant\u2019s perspective. It is more of a collaborative process where ACT acts as a facilitator, supporting the process. Its main responsibility in the work process is to help a company\u2019s transformation team make effective decisions and implement changes. The main measures of effectiveness are the company\u2019s figures.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201eWe are not heroes trying to save businesses. For us, businesses are the heroes: improving the working conditions of employees, and playing their part in creating a better country. We are here to help businesses achieve these goals,\u201c says Tinatin Rukhadze.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ACT will be celebrating its 20th anniversary next year. By 2022, the company will complete the main phase of its transformation and move to a higher level of operating within the new norm, where its transformation model will be the company\u2019s main product and a valuable tool offered to clients. ACT\u2019s unique cohesive strength will convince people that the world is based on a balance of forces. It is no longer enough to have one leader taking the leap forward, deciding everything, making all the calculations, and having everyone\u2019s back. The new reality dictates that the formula for success lies in shared responsibility.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let us all follow the ACT philosophy \u2013 take the leap together, back each other up and strengthen each other to achieve memorable results. Let us collectively write history. After all, the whole is greater than the sum of its parts.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The research and consulting firm ACT is going through a crucial phase of major transformation. The company has already set the standard for the research industry in Georgia and now aims to conquer management consulting. ACT is successful with their clients because they enable them to make the leap from a good to a great [&hellip;]<\/p>\n","protected":false},"author":675,"featured_media":91779,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1747,1749,1786,1761,1762,1759,1753,1787,1760,1798,1788],"tags":[],"class_list":["post-97292","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-business-en","category-biznesi-en","category-entrepreneurs","category-executives","category-forbes-people","category-georgia","category-industria-en","category-interviews","category-menejmenti-en","category-kompaniebi-en","has-thumb"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Three Forces of Transformation | ACT &#8226; Forbes Georgia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dev.forbes.ge\/en\/transphormatsiis-sami-dzala-act\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Three Forces of Transformation | ACT &#8226; Forbes Georgia\" \/>\n<meta property=\"og:description\" content=\"The research and consulting firm ACT is going through a crucial phase of major transformation. 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The company has already set the standard for the research industry in Georgia and now aims to conquer management consulting. ACT is successful with their clients because they enable them to make the leap from a good to a great [&hellip;]","og_url":"https:\/\/dev.forbes.ge\/en\/transphormatsiis-sami-dzala-act\/","og_site_name":"Forbes Georgia","article_publisher":"https:\/\/www.facebook.com\/forbesgeo","article_published_time":"2022-01-26T16:17:06+00:00","article_modified_time":"2022-01-27T03:33:21+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/dev.forbes.ge\/wp-content\/uploads\/2021\/11\/WEB-GENERAL-261114.jpg","type":"image\/jpeg"}],"author":"Dodo Arabuli","twitter_card":"summary_large_image","twitter_creator":"@https:\/\/twitter.com\/DavidTsiramua","twitter_site":"@forbesgeorgian","twitter_misc":{"Written by":"Dodo Arabuli","Est. reading time":"11 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/dev.forbes.ge\/en\/transphormatsiis-sami-dzala-act\/#article","isPartOf":{"@id":"https:\/\/dev.forbes.ge\/en\/transphormatsiis-sami-dzala-act\/"},"author":{"name":"Dodo Arabuli","@id":"https:\/\/dev.forbes.ge\/en\/#\/schema\/person\/9c213a61473136cb946e384c80b06ae4"},"headline":"The Three Forces of Transformation | ACT","datePublished":"2022-01-26T16:17:06+00:00","dateModified":"2022-01-27T03:33:21+00:00","mainEntityOfPage":{"@id":"https:\/\/dev.forbes.ge\/en\/transphormatsiis-sami-dzala-act\/"},"wordCount":1915,"commentCount":0,"publisher":{"@id":"https:\/\/dev.forbes.ge\/en\/#organization"},"image":{"@id":"https:\/\/dev.forbes.ge\/en\/transphormatsiis-sami-dzala-act\/#primaryimage"},"thumbnailUrl":"https:\/\/dev.forbes.ge\/wp-content\/uploads\/2021\/11\/Forbes-WEB-261114.jpg","articleSection":["All News","Business","Business","Entrepreneurs","Executives","Forbes People","Georgia","Industry","Interviews","Management","\u10d9\u10dd\u10db\u10de\u10d0\u10dc\u10d8\u10d4\u10d1\u10d8"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/dev.forbes.ge\/en\/transphormatsiis-sami-dzala-act\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/dev.forbes.ge\/en\/transphormatsiis-sami-dzala-act\/","url":"https:\/\/dev.forbes.ge\/en\/transphormatsiis-sami-dzala-act\/","name":"The Three Forces of Transformation | ACT &#8226; 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